Terms of Service

Last Updated: May 2026

Welcome to Kripa Tours and Travels. By booking or using our taxi and travel services, you agree to the following Terms of Service. Please read them carefully before using our services.

1. Company Information

Business Name: Kripa Tours and Travels
Address: Besides PHE Office Road, Phase 1, Geetanjali City, Sarkanda, Bahtarai, Bilaspur, Chhattisgarh 495006
Phone: +91 76470 76413
Website: kripatoursandtravels.in

2. Services Offered

Kripa Tours and Travels provides:

  • Local taxi services in Bilaspur
  • Outstation cab services across Chhattisgarh
  • Airport and railway station transfers
  • One-way and round-trip bookings
  • Driver-based transportation services

All services are subject to vehicle availability and operational conditions.

3. Booking Policy

  • Customers must provide accurate pickup and drop details during booking.
  • Booking confirmation depends on vehicle availability.
  • Prices may vary depending on distance, waiting time, tolls, parking fees, night charges, or route changes.
  • Advance payment may be required for certain trips.

4. Cancellation & Refund Policy

  • Customers should inform us as early as possible for cancellations.
  • Refund eligibility depends on the timing of cancellation and trip status.
  • No refund may be provided once the trip has started.
  • Any applicable refund will be processed within a reasonable timeframe.

5. Customer Responsibilities

Customers agree to:

  • Provide accurate contact and travel information
  • Maintain proper behavior with drivers and staff
  • Avoid carrying illegal, dangerous, or prohibited items
  • Avoid damaging the vehicle

Kripa Tours and Travels reserves the right to refuse service in case of misconduct, intoxication, illegal activity, or unsafe behavior.

6. Driver & Vehicle Policy

  • Drivers are instructed to follow traffic and safety regulations.
  • Vehicle type may vary depending on availability and operational requirements.
  • Customers are requested to wear seat belts and follow safety instructions during travel.

7. Delays & Liability

While we strive to provide timely services, Kripa Tours and Travels shall not be held responsible for delays caused by:

  • Traffic conditions
  • Weather conditions
  • Vehicle breakdowns
  • Government restrictions
  • Natural disasters
  • Road closures or unforeseen circumstances

Our liability is limited to the amount paid for the booking.

8. Payment Terms

We may accept payments through:

  • Cash
  • UPI
  • Bank transfer
  • Other available payment methods

Customers agree to clear all dues before completion of the trip unless otherwise agreed.

9. Privacy

Customer information collected during booking is handled according to our Privacy Policy.

10. Intellectual Property

All content, branding, logos, and materials available on our website belong to Kripa Tours and Travels and may not be copied or reused without permission.

11. Changes to Terms

We may update these Terms of Service at any time without prior notice. Continued use of our services indicates acceptance of updated terms.

12. Contact Information

For any queries regarding these Terms of Service, contact:

Kripa Tours and Travels
Phone: +91 76470 76413
Website: Kripa Tours and Travels Official Website